Business communication

Having a Tough Conversation at Work- 5 Rules to Follow

We all know that we can’t change someone’s personality but we can change their behaviors. In order to change behaviors to get different results, we have to get skilled in how to have tough conversations when they need to happen.

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7 Tips to Calm Angry Constituents

Taking angry calls is stressful. Much of that stress is because we feel like we don’t know how to handle them well. Being able to deal with angry constituents can be learned. In fact, it is a sought after skill. It may also save your sanity.

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How to make a good first impression | 7 interviewing tips

Studies say that you have only 7 seconds to make your first impression. So, what can you do get the most out of your 7 seconds? I came up with my top 7 tips. And, while I use a job interview setting as my example, these tips will work at your next party, the new person you meet at the coffee house, or even your new in-laws.

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Vocal fillers: are you guilty of this communication mistake?

You can make a huge difference in how well you communicate by addressing the one really bad communication habit you probably do without knowing it.

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Making Your Network Stronger in a Bad Economy

The idea of networking during a recession can seem daunting.It’s time to think about networking in a different way.

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How to create a good communication culture at work

Organizations that are a great place to work in have a culture of good communication. Here are 5 ways you can contribute to good workplace culture.

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