Business communication

Effective Communication: Getting your message remembered

When we try to remember more than 3-5 things at a time, it will guarantee incomplete and ineffective communication. Here are 3 tips that will help you communication better.

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Three simple tips for sharing bad news in tough times

Most leaders don’t communicate often and clearly enough to satisfy their employees. Here are three simple steps to follow to improve your communication to others about difficult situations.

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Top 10 Reasons I still blog about communicating

I got to thinking about why I started blogging and, more importantly, why I continue to blog. So I came up with my Top 10 Reasons.

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Lost in translation: 3 secrets for effective email communication

In our online world, we often find ourselves communicating with email more than we do face-to-face. And, a lot can be lost in the translation. Here are three secrets to communication effectively in emails.

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Customer service done right: Just my PJs

Today, I write about how to turn a bad customer service experience into a good one.

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Communicating Effectively:How to avoid a ‘Kaboom’ event

Everyday emergency managers are communicating with people inside and outside of their organizations. Communicators can improve by deliberately paying attention to how they communicate. Betty Lochner is a former emergency manager turned author. Her book, Dancing with Strangers, looks at ways to communicate more effectively. She shared some tips for enhancing our communication skills as emergency managers.

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