Conflict skills

How to Deal with Conflict: the Art of Nice

You pretty much can’t go anywhere without someone being rude and invoking a potential conflict. And, how we choose to deal with the situation will absolutely influence the outcome, for better or worse.

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5 Tips for Dealing with Holiday Conflict

How do you deal with holiday conflict and get through the holidays without mediating a fight, playing peace maker, tearing out your hair, or needing a drink to get through the day? Here are 5 of my best holiday conflict tips.

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How to Deal with Difficult People| It’s all about communication

Do you work or live with a difficult person? Ever wonder how to handle them better?

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Stressful Communication: try some broccoli and dandelions

Here’s an experience that made me think about communication in stressful situations in a whole new way.

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Communicating Effectively:How to avoid a ‘Kaboom’ event

Everyday emergency managers are communicating with people inside and outside of their organizations. Communicators can improve by deliberately paying attention to how they communicate. Betty Lochner is a former emergency manager turned author. Her book, Dancing with Strangers, looks at ways to communicate more effectively. She shared some tips for enhancing our communication skills as emergency managers.

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6 communication steps for dealing with a hothead

Have you ever experienced a hothead? Someone that responds or communicates in an impulsive, aggressive manner? Or they react before thinking? Hot heads can put us in an immediate, unprovoked conflict situation. Here are 6 steps that will help you deal with the hothead in your life.

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