Conflict skills

Effective Communication: ask the right question

Part of this art of communication is timing—asking the question that is right for the progression of the other person’s thinking. And part of the art is asking the right question—the question that will get the other person to reflect but not respond defensively. – by Guest Blogger Michael Fraidenburg

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Shovel while the piles are small

When we don’t deal with issues in a timely manner, they pile up. When the pile gets higher and higher, the issue becomes bigger and bigger until finally – Kaboom! It blows up and you have to deal with it as a big stinky mess, rather than a tidy little pile.

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Hey, knock it off, will ya?

Let’s face it. We live in a world filled with rude people.  Unhappy, angry, cranky, rude people.  And, rude people can easily push our buttons and start a disagreement or worse. Rude people will always be among us – on the road,  in line at the store, at a baseball game, walking the dog – […]

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