The belief that you can change is the key to change.
Change happens. Whether we want it or not, there is always transition. How to be a better communicate though change is a skill that will serve you well as a team leader in any situation.
Communicate Change through Four Phases
There are four phases to going through change: Denial, Resistance, Exploration and Commitment. Everyone goes through the phases and rarely is everyone in the same phase as the same time. Therein lies the challenge. How should you communicate to help your team move through the phases and on to success?
As with most communication skills, it’s often the small things we do when no one is looking that can make the biggest impact. Transition through change with ease – or at least easier – with these tips.
When faced with change, be real. Make it clear to your team that you are all in this together and then, be present. Be available and visible, and model the behavior you want to see.
Listen AND Share Your Thoughts as a Leader
Share as much information as you can. Stay focused on the big picture and your purpose. Remember what you are trying to achieve and focus on that. Remember, you may not know all the information yet, but track questions for your team. Then, you can get answers for them.
Celebrate Baby Steps
Accept and rewards the signs of change when you see it. It won’t happen all at once, but more likely in small steps. Learning to deal with and triumph over the mini challenges will help them pass the main hurdle.
Take Care of Yourself
One of the best ways to take care of others during change is to take care of yourself. Do what you need to do to stay healthy and build your resilience. When you need help, ask for it. Turn to a coach or mentor for support.
Betty Lochner is the Owner of Cornerstone Coaching & Training. She specializes in improving interpersonal communication skills, building and leading teams, training supervisors, career coaching, solving human resources issues, and working with different communication styles and generations.
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