Improving communication: Small words, huge impact

by Betty Lochner on March 17, 2011

When it comes to showing gratitude and improving communication with each other, small works!

Here are five of my favorite small words that have a huge impact on communicating in relationships.

1. Please.

First things first. Be polite and show respect. Always say please.

2. Thank you.

Underused and the value is way under-rated.

3. I’m sorry.

Say specifically what you are sorry for, for even greater impact.

4. I understand.

Empathy is a great communicator.

5. Great job.

Don’t you wish everyone focused more on the positive things that happen?

What are your favorite small words? Please comment below!


Betty Lochner is the Owner of Cornerstone Coaching & Training. She specializes in personal and organizational transformation and is the author of  Dancing with Strangers: Communication skills for transforming your life at work and at home. And, it’s now available on Kindle! Check it out.

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