Don’t sneak up on your boss: how and when to communicate

by Betty Lochner on April 18, 2012

How and when you communicate can make a huge impact on your success in getting your message heard.

For best results you need to make people comfortable. For example, never approach someone, especially someone you want to impress, from behind.  People are uncomfortable when they can’t see you coming.

Here are three easy ways to make people comfortable and set the tone for successful communication.

1) Beware of Timing.

When you approach someone will impact the way they respond to you. If you approach someone when they are busy or distracted, or interrupt their conversation, you will most likely get a negative response.

2) Be Approachable.

Everyone wants to feel welcome and accepted. The simple act of looking up, smiling, and making eye contact will set a comfortable the tone for open communication.

3) Be positive.

When you use a negative tone, body language, or words, you will get negativity back. People will usually respond to you in the way you model to them. One of the most powerful communication tools you can have is engaging in positive communication.

You can use these tips in any situation.  Think about how you communicate with the people and situations in your life – your boss or co-worker, with your children, when you want good service, even in a job interview!

Making people comfortable will break down barriers and set the stage for open communication.


Cornerstone Coaching & TrainingBetty Lochner is the Owner of Cornerstone Coaching & Training. She specializes in personal and organizational transformation and is the author of Dancing with Strangers: Communication skills for transforming your life at work and at home.  To find out more about Cornerstone’s services and offerings visit:


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