Betty Lochner

Beach communication: symbols of gratitude and love

Do you have any symbols of love in your life? Something that represents or reminds you of someone special?

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How to avoid the communication assumption trap: three easy steps

Sometimes, even when you think you are communicating clearly, you really aren’t. Here are 3 easy ways to avoid the communication assumption trap!

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Customer service done right: Just my PJs

Today, I write about how to turn a bad customer service experience into a good one.

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Improve your communication by faking it

Did you know that you can improve your frame of mind by smiling? Even if it’s fake or forced, changing your facial expression will change your mood. Yep, you can improve your mood, just by smiling!

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Leadership and communication: top 10 lessons learned

It’s okay to make mistakes. Trust me, I know. Most of what I’ve learned about being a skilled communicator and leader I learned just that way. The important part about making mistakes is to learn from them and use those lessons to make our working relationships better, stronger, and healthier.

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10 Most Common Body Language Mistakes

Your body language says a lot about you and much of it can be negative. To communicate successfully we need to eliminate some of our body language mistakes.

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