Betty Lochner

What backseat drivers can teach us about communication | setting ground rules

Establishing ground rules in a conversation can be a powerful way to communicate clearly by making your expectations known ahead of time.

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How to handle the chatty masseuse | The two-step shut up

Do you ever stay in a conversation you don’t want to be in, because you think it’s rude to say something? Here is a two-step communication process to get the result you want.

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Hey crabby, watch your attitude |10 ways to improve your attitude for better communication

Here’s the cool thing about your thinking – YOU get to control it. Ultimately, your thinking is reflected in your attitude. Here are 10 ways to improve it.

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Up, up and away

Some days you feel like you are on top of the world and others not so much. What do you do when life smacks you down?

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Put on the brakes | Using pause to improve communication

Do you ever wonder how you get yourself in the communication situations you do? It starts out okay, then you speak up and something goes wrong?

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Giving Appreciation: what’s the best way?

Ever wonder what the best way to communicate your appreciation to others is? Here are 3 types of appreciation and why it matters which way you choose.

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