Betty Lochner

Put on the brakes | Using pause to improve communication

Do you ever wonder how you get yourself in the communication situations you do? It starts out okay, then you speak up and something goes wrong?

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Giving Appreciation: what’s the best way?

Ever wonder what the best way to communicate your appreciation to others is? Here are 3 types of appreciation and why it matters which way you choose.

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Top 10 Reasons I still blog about communicating

I got to thinking about why I started blogging and, more importantly, why I continue to blog. So I came up with my Top 10 Reasons.

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Beach communication: symbols of gratitude and love

Do you have any symbols of love in your life? Something that represents or reminds you of someone special?

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How to avoid the communication assumption trap: three easy steps

Sometimes, even when you think you are communicating clearly, you really aren’t. Here are 3 easy ways to avoid the communication assumption trap!

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Customer service done right: Just my PJs

Today, I write about how to turn a bad customer service experience into a good one.

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