Tag: building relationships

Sorry, I wasn’t listening: 5 ways to model better listening skills


I have a confession to make when it comes to modeling good listening skills.  I’m an interrupter. When I already know what someone is trying to say, or finish saying, isn’t it way more efficient to just cut right in so we can move on? I know I shouldn’t do it.  I know it’s rude.  It drives me crazy when other people do it, so why do I?   And, I know it drives others crazy as well.  My husband and I spend way too much time re-creating conversations that only got half heard due to distractions, interruptions or one

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Employee engagement: How to have the best staff meetings ever

Team Building

I used to dread having our monthly staff meetings. They were boring. I had trouble keeping people awake to share updates and announcements. And, they were a lot of work.  I never had enough time to make them very interesting, so they usually just ended up with announcements and a round table of updates. So, I did what every clever manager does when they don’t want to do something – I delegated it.  I asked my assistant to help me organize them with a goal of making them more interesting and engaging. And, boy did she ever! We brainstormed and tried new

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Train Your Brain: It’s All in a Name

Betty Lochner networking

This week I watched as a colleague painfully tried to avoid someone because they couldn’t remember their name. Then, she beat herself up over not remembering their name.  And, the worse part was that she didn’t get to connect with someone who she wanted to connect with. Has that ever happened to you?  Do you suffer from the bad name rememberer syndrome?  You are not alone. Most of us find that when we meet someone we quickly forget their name. Sometimes instantly. The power of knowing a name and using it is huge. Names are what makes a relationship personal.  It says:

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