We all know that active listening is important to understanding and being understood. And studies have shown that over half (up to 65%) of our communication is non-verbal: our body language, gestures and vocal tone.
So what do we do about the most common way we communicate these days – through email and social media sites? There’s no visual cues, no voice inflection, no gestures or facial expressions to help communicate that critical 65%.
Some of us see more of our colleagues than our family during the work week. This article gives you tips on how you be happier at work.