dealing with conflict

Conflict Communication: Should I have this conversation?

We often to try to resolve a conflict when we should think through the decision of whether to have the conversation in the first place.

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Having a Tough Conversation at Work- 5 Rules to Follow

We all know that we can’t change someone’s personality but we can change their behaviors. In order to change behaviors to get different results, we have to get skilled in how to have tough conversations when they need to happen.

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Customer service done right: Just my PJs

Today, I write about how to turn a bad customer service experience into a good one.

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