effective communication

Communication skills and my morning coffee

Last week I had a weird communication experience at my favorite coffee spot. As we pulled up, a car pulled up behind us and another showed up in the other drive up window. Our Barista took our order and then said to me, “Since you have multiple orders, can you go to the back of the line?” Huh? My initial reaction was to follow directions, so I pulled up, went around the loop again, and to the back of the line.

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Leadership and communication: top 10 lessons learned

It’s okay to make mistakes. Trust me, I know. Most of what I’ve learned about being a skilled communicator and leader I learned just that way. The important part about making mistakes is to learn from them and use those lessons to make our working relationships better, stronger, and healthier.

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Multitasking and communication: the big myth

Are you good at multitasking? Many of us think we are. But, multi-tasking is that it can be a very real communication problem.

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Test Your Listening Skills

Here is a quick quiz I use in some of my workshops designed to show you what skills are necessary to be a good listener. Learn how good of a listener you are and whether you need some work in that area!

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My 12 days of Christmas

This has been one wild week. One filled with family – maybe too much family – and a lot of chaos. Between extra work, extra family, and extra dogs, the week seemed like at least 12 days. So, I decided to parody the 12 Days of Christmas song to illustrate.

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Effective Communication: ask the right question

Part of this art of communication is timing—asking the question that is right for the progression of the other person’s thinking. And part of the art is asking the right question—the question that will get the other person to reflect but not respond defensively. – by Guest Blogger Michael Fraidenburg

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