how to improve online communication

How to actively communicate online

We all know that active listening is important to understanding and being understood. And studies have shown that over half (up to 65%) of our communication is non-verbal: our body language, gestures and vocal tone.

So what do we do about the most common way we communicate these days – through email and social media sites? There’s no visual cues, no voice inflection, no gestures or facial expressions to help communicate that critical 65%.

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