online communication

How to actively communicate online

We all know that active listening is important to understanding and being understood. And studies have shown that over half (up to 65%) of our communication is non-verbal: our body language, gestures and vocal tone.

So what do we do about the most common way we communicate these days – through email and social media sites? There’s no visual cues, no voice inflection, no gestures or facial expressions to help communicate that critical 65%.

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