Top 10 Important Words

by Betty Lochner on February 22, 2012

Here is the list of my top 10 Important Words we should all use on a daily basis.

10 – Please.

9 – I’m listening.

8 – I’m sorry.

6 – Thank you.

5 – Let’s focus on solving the problem.

4 – I need you to do this, and here’s why.

3 – What can I do to help?

2 – You did a great job!

1 – What do YOU think?

Take an inventory of yourself. How many of these do you include in your daily communication with others?  Do you have others you would include in your Top 10?  Please comment and share!


Betty LochnerBetty Lochner is the Owner of Cornerstone Coaching & Training. She specializes in personal and organizational transformation and is the author of Dancing with Strangers: Communication skills for transforming your life at work and at home.  To find out more about Cornerstone’s services and offerings visit:

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