Do you want to become more confident with your communication? Let me help you develop the skills and trust you need to understand the link between trust and confident communication.

What exactly is trust?

Trust is the foundation for having authentic conversations with confidence. Whether they are difficult conversations or not.

In order to build trust, you need to focus on making sure you are open to listening, addressing problems quickly, and sharing ideas without judgment.

With trust comes confidence. With confidence and skill comes better communication.

What does it mean to build trust – to be trustworthy?

To be considered trustworthy, you need to demonstrate the following habits:

  • Honest – you don’t lie or stretch the truth, but tell the truth clearly and with respect and kindness.
  • Reliable – you do what you say you will and when you said you would do it, consistently.
  • Accountable – you show up. You deal with issues when they happen and you get things done.
  • Dependable – you can be counted on to come through – every time. You try your best and don’t make excuses.
  • Authentic – you are genuine and real. You don’t fake it til you make it. You are true to yourself.

Here are three ways to put these trust habits in to action.

Plan ahead

Think through having a difficult conversation. What is your goal? How will you get there? What does a successful outcome look like?

Lead with trust by starting with sharing what’s going well, then talk about what you expected, what really happened, and how you can bridge the gap.

Create safety

Psychologically safe spaces are essential for creating trust. For example, if you hear that someone is afraid to speak up in meetings for fear of being rejected or discounted, then you need to create safety by setting expectations. This can be as simple as sharing ground rules such as not talking over each other in meetings, and making sure everyone gets equal time and respectful consideration.


Think about a conversation recently in which you may have accidentally damaged trust. Could you have been more aware of the impact your words had? Think about what you can do differently next time and apply what you learn to future conversations.

Small steps can make a big difference in building trust. What skill or trust habit can you build on to become a more confident, trusted communicator?


Betty Lochner is a human resources consultant, business coach, and expert in workplace communications. She is the author of two books on communication, and a newly published journal, Intentional Gratitude.

Cornerstone hosts a twice-annual women’s summit, Confident Communication: A Women’s Summit. The next Summit will be held on March 19.  This professional development and training is for and about supporting women who want to become inspired and confident communicators. It’s packed with dynamic content that includes expert speakers, table conversations, and opportunities to practice with each other in a safe and supportive environment.