BLOG: Workplace Communication Skills

Communication works for those who work at it. ~ John Powell

How well do you communicate?

Every contact we make involves communications skills - speaking and listening,  speech patterns, the words we use, the tone of our voice, our body...

Last month I gave a presentation for the 11th Annual Washington State Government Lean Transformation Conference. I have attended and/or spoken at all of the conferences, and they are always a highlight of my professional development...

When it comes to improving your workplace communication skills, small changes will make a big difference.

Remember the David Letterman Show and his Top 10 Lists?  I know I'm aging myself here - I got hooked on them in college and still love...

Do you want to learn to prevent communication conflicts before they happen? Well, who doesn’t?

Communication conflicts happen. Even with good intentions, misunderstandings occur, and we can find ourselves in the middle of difficult...

Do you work or live with a difficult person? Is there someone you need to have a difficult conversation with? Do you want to improve a relationship you have with someone at work or at home? 

It may not seem like it, but it can be done. First,...

It is the recipient who communicates. The so-called communicator, the person who emits the communication does not communicate; he utters. Unless there is someone who listens, there is no communication. There is only noise. ~ Peter Drucker

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One of the most powerful ways to improve relationships is to simply be a more positive communicator. Positive communication is contagious and brings out the best in yourself and in those around you.

You never know when one kind act, or one word...

I didn't understand, based on the words that were said. ~ Romy and Michelle's High School Reunion

One of the most common communication mistakes we make, and the easiest to fix, is how to better clarify your message so people understand what...

Have you ever tried to communicate with a hothead without success?

If you have a hothead in your life, you know exactly what I'm talking about. A hothead is someone that responds or communicates in an impulsive, aggressive, or even explosive...