Dealing with difficult people is a normal part of life. How we handle this type of conflict can make a positive or negative difference.
One of my top communication tips is about shoveling your piles while they are small. Dealing with communication issues right away is a communication skill that may seem obvious, but most of us don't naturally do it.
If daily conversations aren’t handled well, small disagreements can escalate into full arguments. Improve how you deal with conflict with these tips.
When things are not going the way you want, do you keep repeating the same response or behavior but hope for, or expect, something different to happen? This is called a communication stuck state cycle: repeating the same communication cycle over and over.
We’ve all been there. Frustrated because we can’t seem to get our point across. After taking a moment’s pause to see if you can understand why the situation is happening, then you can start over. Learn how to hit the conversation reset button when your communication isn't going well.
The days of "treat someone like you’d like to be treated" are gone. The new era of communication and showing respect for others is to match and pace. It's about how to consider and assess the way another person communicates. Then discuss items on their level.
Last week, we discussed the importance of listening. This week we’re going to in depth on one of the best tools for listening better and not overreacting. Before you stick your foot in your mouth at home or at work, learn the power of pause.