Do you want to learn to prevent communication conflicts before they happen? Well, who doesn’t?

Communication conflicts happen. Even with good intentions, misunderstandings occur, and we can find ourselves in the middle of difficult conversations – not always sure how we got there.

Sometimes we find ourselves getting stuck into communication cycle routines. Other times conflict begins when someone shares an unwanted opinion on sensitive topics as politics, religion or...

It is the recipient who communicates. The so-called communicator, the person who emits the communication does not communicate; he utters. Unless there is someone who listens, there is no communication. There is only noise. ~ Peter Drucker

This blog is all about improving your virtual listening skills.  Please watch the video with my colleague Michael Fraidenburg, an expert in running online meetings. 

The following is a short summary of the importance of improving active...

The transition to working from home some 18+ months ago was tough. If you are heading back to the office this fall, you may be finding that transition is even harder.

While behavior expectations at work haven’t changed, there may be different assumptions as to what is now acceptable.

According to supervisors interviewed by SHRM*, many workers returning to an office setting are bringing with them inappropriate and disrespectful behavior. This includes an increase in insults, invasive...

If you’re like most people, then you are not as self-aware of your body language, and the unintentional messages you are sending, as you should be.

We often do a pretty good job at noticing other peoples’ unintentional signals but in ourselves, not so much. Consequently, we make some common body language mistakes and often send the wrong message to others without even realizing it.

Why does that matter? Because your body language makes up over half of your total communication...