Using Emotional Intelligence to Improve Communication Skills
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Last month I gave a presentation for the 11th Annual Washington State Government Lean Transformation Conference. I have attended and/or spoken at all of the conferences, and they are always a highlight of my professional development journey.
The team of conference organizers did a remarkable job getting 30+ presenters prepared for the event to run smoothly. They did this in spite of people like me, who was well prepared and still missed hitting the "show your screen" on...