I have a confession to make when it comes to listening skills. I’m an interrupter. When I already know what someone is trying to say, or I have a point to make, I just cut right in. I know I shouldn’t do it. I know it’s rude. It drives me crazy when other people do it, so why do I?

Most of us aren’t very good listeners. Interrupting may not be your Achilles heel, but...

I didn't understand, based on the words that were said. ~ Romy and Michelle's High School Reunion

One of the most common communication mistakes we make, and the easiest to fix, is how to better clarify your message so people understand what we mean to say.

More often than not, when we communicate, the person we are talking to will not really understand what you are trying to say. Or...