BLOG: Workplace Communication Skills

by Betty Lochner

How well do you communicate? | Assess your communication skills
Communication works for those who work at it. ~ John Powell

Every contact we make involves communications skills - speaking and listening,  speech patterns, the words we use, the tone of our voice, our body language and even the...

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The Superpower of the Pause

Let's face it. We've spent the last 3 years dealing with wild, unprecedented, crazy, depressing, hopeful, heartbreaking, strange, and (add your favorite pandemic adjective here) emotions. No breaking news there. But most importantly, for many of...

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Sorry, I Wasnā€™t Listening: 5 Ways to Model Better Listening Skills

I have a confession to make when it comes to listening skills. I’m an interrupter. When I already know what someone is trying to say, or I have a point to make, I just cut right in. I know I shouldn’t do it. I know it’s rude. It...

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Three Tips to Prevent Communication Conflicts

Do you want to learn to prevent communication conflicts before they happen? Well, who doesn’t?

Communication conflicts happen. Even with good intentions, misunderstandings occur, and we can find ourselves in the middle of difficult...

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Virtual Listening in a Remote Setting

It is the recipient who communicates. The so-called communicator, the person who emits the communication does not communicate; he utters. Unless there is someone who listens, there is no communication. There is only noise. ~ Peter Drucker

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