BLOG: Workplace Communication Skills

Do you want to learn to prevent communication conflicts before they happen? Well, who doesn’t?

Communication conflicts happen. Even with good intentions, misunderstandings occur, and we can find ourselves in the middle of difficult...

Do you work or live with a difficult person? Is there someone you need to have a difficult conversation with? Do you want to improve a relationship you have with someone at work or at home? 

It may not seem like it, but it can be done. First,...

It is the recipient who communicates. The so-called communicator, the person who emits the communication does not communicate; he utters. Unless there is someone who listens, there is no communication. There is only noise. ~ Peter Drucker

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Learning how to bridge conversations is learning how to move someone from where they want the conversation to be to where you want it to go.

Controlling the Conversation

When I travel away from home, I’m reminded that no matter where you,...

If you’re like most people, then you are not as self-aware of your body language, and the unintentional messages you are sending, as you should be.

We often do a pretty good job at noticing other peoples’ unintentional signals but in...

I can live one or two months on one good compliment. ~ Mark Twain

Communication Micro-Connects and Appreciation

News flash: We live in a culture that is appreciation deprived. Studies show that up to 70% of workers feel they are not regularly...

One of the most powerful ways to improve relationships is to simply be a more positive communicator. Positive communication is contagious and brings out the best in yourself and in those around you.

You never know when one kind act, or one word...

Our mindset matters. This year, I was uniquely reminded of that as we experienced what I refer to as the year of the “busted Christmas”. Our family celebration with our children and grandchildren was cancelled – first due...

I didn't understand, based on the words that were said. ~ Romy and Michelle's High School Reunion

One of the most common communication mistakes we make, and the easiest to fix, is how to better clarify your message so people understand what...

Have you ever tried to communicate with a hothead without success?

If you have a hothead in your life, you know exactly what I'm talking about. A hothead is someone that responds or communicates in an impulsive, aggressive, or even explosive...