BLOG: Workplace Communication Skills

by Betty Lochner

Using Emotional Intelligence to Improve Communication Skills

Last month I gave a presentation for the 11th Annual Washington State Government Lean Transformation Conference. I have attended and/or spoken at all of the conferences, and they are always a highlight of my professional development...

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Make Gratitude Your New Normal

Make gratitude the new normal in your life.

As we welcome fall, we begin the season leading up to the big day of gratitude – Thanksgiving – when we celebrate all of our blessings with friends and relatives.

I love fall for this very...

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10 Easy Appreciation Exercises That Will Change Your Life

It may sound overly simple but adding purposeful appreciation towards others can be one of the most powerful communication tools you can hone.  People want and need to feel appreciated. 

The Power of Appreciation

The data around adding...

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Mindset Matters: Tips for a Mindset Make-Over

Our mindset matters. This year, I was uniquely reminded of that as we experienced what I refer to as the year of the “busted Christmas”. Our family celebration with our children and grandchildren was cancelled – first due...

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