BLOG: Workplace Communication Skills

by Betty Lochner

An Attitude of Gratitude: Simple Ways to Show Appreciation

grat·i·tude:

the quality or feeling of being grateful or thankful.

An attitude of gratitude comes from showing appreciation and gratitude for others. It is one of the most powerful communication tools you can have - at work and at home. 

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How to Run Good Meetings: 7 Tips

Meetings only run well if they are facilitated well from start to finish.  Knowing how to run good meetings is a skill that anyone that is ever in charge of ANY kind of meeting facilitation.

Ever Been in Meeting Hell?

Haven't we all?  When I’m in p...

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Using Emotional Intelligence to Improve Communication Skills

Last month I gave a presentation for the 11th Annual Washington State Government Lean Transformation Conference. I have attended and/or spoken at all of the conferences, and they are always a highlight of my professional development journey. 

The t...

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My Top Ten Workplace Communication Tips

When it comes to improving your workplace communication skills, small changes will make a big difference.

Remember the David Letterman Show and his Top 10 Lists?  I know I'm aging myself here - I got hooked on them in college and still love to use t...

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The Superpower of the Pause

Let's face it. We've spent the last 3 years dealing with wild, unprecedented, crazy, depressing, hopeful, heartbreaking, strange, and (add your favorite pandemic adjective here) emotions. No breaking news there. But most importantly, for many of us, ...

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Simple Habits of a Confident Communicator

Becoming a more confident communicator is all about building good habits. Think about brushing your teeth. That’s a habit we learn at a very early age, and over time, it’s something we do without thinking every day. That’s the type of habit you want ...

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Sorry, I Wasn’t Listening: 5 Ways to Model Better Listening Skills

I have a confession to make when it comes to listening skills. I’m an interrupter. When I already know what someone is trying to say, or I have a point to make, I just cut right in. I know I shouldn’t do it. I know it’s rude. It drives me crazy when ...

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Three Tips to Prevent Communication Conflicts

Do you want to learn to prevent communication conflicts before they happen? Well, who doesn’t?

Communication conflicts happen. Even with good intentions, misunderstandings occur, and we can find ourselves in the middle of difficult conversations – n...

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Virtual Listening in a Remote Setting

It is the recipient who communicates. The so-called communicator, the person who emits the communication does not communicate; he utters. Unless there is someone who listens, there is no communication. There is only noise. ~ Peter Drucker

This b...

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Controlling the Conversation: Using a Communication Bridge

Learning how to bridge conversations is learning how to move someone from where they want the conversation to be to where you want it to go.

Controlling the Conversation

When I travel away from home, I’m reminded that no matter where you, or wh...

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10 Common Body Language Mistakes and How to Fix Them

If you’re like most people, then you are not as self-aware of your body language, and the unintentional messages you are sending, as you should be.

We often do a pretty good job at noticing other peoples’ unintentional signals but in ourselves, not ...

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Mastering Micro-Connects for Better Communication
I can live one or two months on one good compliment. ~ Mark Twain

Communication Micro-Connects and Appreciation

News flash: We live in a culture that is appreciation deprived. Studies show that up to 70% of workers feel they are not regularly appre...

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