BLOG: Workplace Communication Skills
by Betty Lochner
Communication works for those who work at it. ~ John Powell
How well do you communicate?
Every contact we make involves communications skills - speaking and listening, speech patterns, the words we use, the tone of our voice, our body...
Last month I gave a presentation for the 11th Annual Washington State Government Lean Transformation Conference. I have attended and/or spoken at all of the conferences, and they are always a highlight of my professional development...
Make gratitude the new normal in your life.
As we welcome fall, we begin the season leading up to the big day of gratitude – Thanksgiving – when we celebrate all of our blessings with friends and relatives.
I love fall for this very...
Meetings only run well if they are facilitated well from start to finish. Knowing how to run good meetings is a skill that anyone that is ever in charge of ANY kind of meeting facilitation.
Ever Been in Meeting Hell?
Haven't we...
Becoming a more confident communicator is all about building good habits. Think about brushing your teeth. That’s a habit we learn at a very early age, and over time, it’s something we do without thinking every day. That’s the...
I have a confession to make when it comes to listening skills. I’m an interrupter. When I already know what someone is trying to say, or I have a point to make, I just cut right in. I know I shouldn’t do it. I know it’s rude. It...
Do you want to learn to prevent communication conflicts before they happen? Well, who doesn’t?
Communication conflicts happen. Even with good intentions, misunderstandings occur, and we can find ourselves in the middle of difficult...
If you’re like most people, then you are not as self-aware of your body language, and the unintentional messages you are sending, as you should be.
We often do a pretty good job at noticing other peoples’ unintentional signals but in...
I can live one or two months on one good compliment. ~ Mark Twain
Communication Micro-Connects and Appreciation
News flash: We live in a culture that is appreciation deprived. Studies show that up to 70% of workers feel they are not regularly...
Our mindset matters. This year, I was uniquely reminded of that as we experienced what I refer to as the year of the “busted Christmas”. Our family celebration with our children and grandchildren was cancelled – first due...
About the Author
