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Using Emotional Intelligence to Improve Communication Skills appreciation business communication communication skills communication tips effective communication emotional intelligence leadership skills performance coaching performance management

Last month I gave a presentation for the 11th Annual Washington State Government Lean Transformation Conference. I have attended and/or spoken at all of the conferences, and they are always a highlight of my professional development journey. 

The team of conference organizers did a remarkable job getting 30+ presenters prepared for the event to run smoothly. They did this in spite of people like me, who was well prepared and still missed hitting the "show your screen" on...

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Make Gratitude Your New Normal appreciation effective communication gratitude mindset optimism performance coaching relationships team building workplace communication

Make gratitude the new normal in your life.

As we welcome fall, we begin the season leading up to the big day of gratitude – Thanksgiving – when we celebrate all of our blessings with friends and relatives.

I love fall for this very reason. Gratitude comes into the spotlight! Then, after Thanksgiving, comes the season of giving (Christmas/Hanukkah) and more gratitude and goodwill. Win-Win.

Then, sometime in January, we go back to the “real world” of uncertainty,...

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An Attitude of Gratitude: Simple Ways to Show Appreciation appreciation business communication culture shift effective communication gratitude leadership performance coaching relationships team building workplace communication

grat·i·tude:

the quality or feeling of being grateful or thankful: He expressed his gratitude to everyone on the staff.

An attitude of gratitude comes from showing appreciation and gratitude for others. It is one of the most powerful communication tools you can have.

When you show appreciation on a regular basis, it will open doors to a better conversation, a more positive exchange, and ultimately a better relationship. And the more you practice, the sooner it...

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Mastering Micro-Connects for Better Communication better communication business communication effective communication performance coaching positive communication team building workplace communication
I can live one or two months on one good compliment. ~ Mark Twain

Communication Micro-Connects and Appreciation

News flash: We live in a culture that is appreciation deprived. Studies show that up to 70% of workers feel they are not regularly appreciated at work.

But the good news is that studies also show that when you give appreciation to someone on a regular and informal basis, you will see 5x more engagement/productivity. Wow!

A University of Washington study found that:

  • Kids at...
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Workplace Communication: The Solve Session behavior expectations business communication effective communication leadership performance coaching relationships team building workplace communication

We can all use a good solve session.

That’s because we all have issues that keep us up at night. And we need some different perspectives to solve them. By starting a solve session group, you can do just that.

Think about this: Have you ever come home and vented to a friend or partner about work?  Or your dead-end career? Or something your boss said or did?  Do you ever get stuck on the issue and need help moving from venting to solving?  Then you should definitely...

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