BLOG: Workplace Communication Skills

by Betty Lochner

Using Emotional Intelligence to Improve Communication Skills

Last month I gave a presentation for the 11th Annual Washington State Government Lean Transformation Conference. I have attended and/or spoken at all of the conferences, and they are always a highlight of my professional development...

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Make Gratitude Your New Normal

Make gratitude the new normal in your life.

As we welcome fall, we begin the season leading up to the big day of gratitude – Thanksgiving – when we celebrate all of our blessings with friends and relatives.

I love fall for this very...

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Mastering Micro-Connects for Better Communication
I can live one or two months on one good compliment. ~ Mark Twain

Communication Micro-Connects and Appreciation

News flash: We live in a culture that is appreciation deprived. Studies show that up to 70% of workers feel they are not regularly...

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